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Charge 2 tracks steps but do not sync

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‎06-13-2020 11:47 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-13-2020 11:47 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

My charge 2 tracks my steps but they do not sync to my iPad or I phone.  When I try to sync nothing happens or try to set up device, nothing happens

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‎06-13-2020 13:09

‎06-13-2020 13:09

Is your Charge 2 connected to your Fitbit account @Tomeuw ?

Have you tried restarting the phone and tracker?

Shutting the phone off.

Stopping the Fitbit app and clearing the phones cache?

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‎06-13-2020 15:26

‎06-13-2020 15:26

I have the same problem. I already reset the fitbit and delete from application and nothings works. I so sad.

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