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Charge 2 unresponsive display

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‎05-21-2020 04:02 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-21-2020 04:02 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Hi. My display has frozen & is set on time date distance & cals burn. I have tried every recommended reset but to no avail. I have even disconnected the device from my iphone 6. But now in the position where I cannot pair as it will not display the pairing number. Very close to binning it & going for a iwatch.

 

Moderator Edit: Clarified subject

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‎05-26-2020 16:25

‎05-26-2020 16:25

Hi @Yorkieman, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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