Charge 2 screen losing pixels

[KateD1983]

I’ve had my Fitbit for 2 yrs now and a few days ago I noticed the screen starting to pixelate. It’s getting worse each day. I’ve tried restarting it quite a few times and whilst it’s improved slightly there are still a few lines missing which are affecting my ability to read the display. Am I going to have to admit defeat and purchase a new one or is there anything that can be done? Thanks.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @KateD1983, welcome to the Community Forums! Sorry for the delay in responding tour post.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, certainly your Charge 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[KateD1983]

Thank you. I will keep a look out for my emails.

[RicardoFitbit]

You're welcome @KateD1983.

It was a pleasure to assist you, please do not hesitate to contact me back if you require further assistance or if you have any additional questions, I'll be here ready to help you out.

Thanks for being part of the Fitbit family.