On Christmas Day, my 2.5 year old Charge 2 died and, according to the on-line chat help, is unrecoverable.
Other than it failing to detect my pulse for a 2 week stretch in October, it worked reliably otherwise.
On Christmas Day, I synched it in the late morning with a 60% charge. By dinner time, it was showing the "critically low" battery warning. I plugged it in for less than 5 minutes and it was showing a 30% charge (which did strike me as odd at the time). Within an hour it was completely dead and I haven't been able to revive it, despite performing the plugged-in restart procedure (dozens of times), cleaning the charging contacts, borrowing another charger (to make sure that wasn't it) and charging it with various different USB ports/chargers/direct sockets.
The on-line support person, while polite, had no other suggestions and would only offer me a 25% discount on a replacement. I didn't realize when I first got it that I should be treating it as disposable.
I did a search on these boards for "Charge 2 died" and found pages and pages of different threads posted by users with essentially the same story ("was working fine yesterday, died suddenly today, can't be re-started"). Clearly this is not an isolated problem.
Very disappointed.
Moderator edit: updated subject for clarity
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
