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Charge 2 watch face no stats

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‎06-13-2019 04:58 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-13-2019 04:58 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

While the app continues to track my stats, the actual watch face does not.  The steps, stairs, heart rate, etc do not show on the watch.  The only thing visible/working is the time, date and percentage of battery.  I've tried shutting it down already with no changes.  What happened and  how do I fix this?  I'm using on an Iphone XR if that matters, but I've had this fitbit version for over a year.

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‎06-14-2019 13:52

‎06-14-2019 13:52

Hello @Snastar, it's nice to see you again participating in our Community Forums! I'm happy to give you a hand with your concern.

 

Seems odd that the display of your Charge 2 is not showing your stats, thanks for troubleshooting your device prior posting. If you haven't already done so, I recommend you to change the clockface of your Fitbit and let me know how it goes. To do so, please try the following:

 

  1. With your device nearby, from the Fitbit app dashboard, tap the Account icon > your device image.
  2. Tap Clock Faces  > All Clocks.
  3. Browse the available clock faces. Tap the clock face you want and tap Select to install it.
  4. Sync your device to see the change.

 

Let me know if you have any additional questions, I'll be here.

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‎06-14-2019 19:01 - last edited on ‎06-18-2019 14:08 by Fitbit Moderator

In response to RicardoFitbit

‎06-14-2019 19:01 - last edited on ‎06-18-2019 14:08 by Fitbit Moderator

That did the trick! I installed a different face and can now see
everything. I have not tried to go back to the old face, but that's ok,
because I like this one.
Thank you 🙂

Shaunette 

 

Moderator edit: Removed personal information 

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‎06-18-2019 14:10

In response to Snastar

‎06-18-2019 14:10

You're welcome @Snastar thanks for your reply and update, my apologies for the delay in responding.

 

I'm happy to know that the information that was provided in my previous post was helpful and resolved your concern. That said, don't hesitate to contact me back if you need further assistance with your device or if you have any additional questions related to Fitbit, I'll be here. I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, etc. I'm sure that they will be happy to meet you there.

 

It was a pleasure to assist you. Smiley Very Happy

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