Charge 2 not counting steps or syncing

[Yunasmith]

My charge 2 has began to stop counting steps and now won't sync to the app. I have restarted my fitbit several times and uninstalled and reinstalled the app. I haven't experienced problems like this before to this degree. I'm so sad I wear it everyday and have enjoyed using it. Advice for trouble shooting would be appreciated. Thank you.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Yunasmith Welcome! Thanks for being part of our Community! 

Let me help you with your step count and syncing issues with uyour Charge 2. Regarding the syncing issues, which phone are you using? Is it compatible? You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
• You can find additional suggestions here.

The restart should also help with your step count. Although take into consideration that your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

Let me know how it goes.