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Charge 2 with cracked screen

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‎01-07-2019 22:00 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-07-2019 22:00 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

This is the second Fitbit Charge 2 I’ve had in 15 months that has had a cracked screen. Before that I had 2 Fitbit charges that both had to be replaced within 19 months, that’s nine months for one and 10 months for the other, because both bands bubbled up and were unsightly. Does Fitbit not have quality control? How do I get this fixed and not get another defective product?

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2 REPLIES 2

‎01-07-2019 21:59

‎01-07-2019 21:59

This is the second Fitbit Charge 2 I’ve had in 15 months that has had a cracked screen. Before that I had 2 Fitbit charges that both had to be replaced within 19 months, that’s nine months for one and 10 months for the other, because both bands bubbled up and were unsightly. Does Fitbit not have quality control? How do I get this fixed and not get another defective product?

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‎01-09-2019 05:29

In response to Chris97034

‎01-09-2019 05:29

@Chris97034 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear about your damaged Charge 2 screen. For this please let our Support team so they can assist you. You will get an email from them.

 

Let me know how it goes!

Alvaro | Community Moderator

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