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Charge 2 won't charge

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‎12-31-2018 16:04 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎12-31-2018 16:04 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

I just took my new Fitbit Charge2 out of the box.   Plugged it in to charge and got the empty battery icon as was supposed to happen.  A couple hours later when I checked on its progress it was even more dead.  Of course I've made sure that the charging pegs were lined up, but still no luck. 

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4 REPLIES 4

‎01-01-2019 00:58

‎01-01-2019 00:58

Have you tried a different source of power such as a wall charger you use for a mobile phone?

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‎01-01-2019 07:22

In response to SteveH

‎01-01-2019 07:22

Yes...I took it to work with me last night and had it on my work computer
throughout my shift and still nothing. The device now seems to be locked
up...can't get the empty battery icon to go away. Holding button didn't
work, either.
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‎01-02-2019 07:19

In response to tyscnu2

‎01-02-2019 07:19

Hey @tyscnu2, thanks for you reply! Considering that you still having this issue with the battery of your Charge 2, I've escalated your case with our Support team so they can further assist you, so please keep an eye on your inbox. 

 

Thanks for your help @SteveH!

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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‎01-24-2019 07:19

In response to SteveH

‎01-24-2019 07:19

Several. Eventually found out after reading enough blogs that my Charge 2-and other models as well-aren't compatible with the fast chargers that come with cell phones these days. Certain desktop computers are also too fast. The only thing I found that worked (so now we can't get rid of it like we wanted) is my husband's old dinosaur computer from 2010!  

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