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Charge 2 won't pair

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‎06-14-2024 17:02 - last edited on ‎06-16-2024 09:56 by Fitbit Moderator

‎06-14-2024 17:02 - last edited on ‎06-16-2024 09:56 by Fitbit Moderator

Hi,

I followed everything listed, reset fit bit, disconnected Bluetooth and restarted phone..everything but the app still will not pair with Samsung phone. I’m at a loss , any other suggestions 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎06-16-2024 09:58 - edited ‎06-16-2024 09:58

‎06-16-2024 09:58 - edited ‎06-16-2024 09:58

Hi there, @Noreen2. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 2 is still not pairing. I understand your concern, we're here to help you!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎06-23-2024 20:14

‎06-23-2024 20:14

Hi

 

My case was closed on community group as I was conversing with someone from fitbit.

However I have not received any reply for a while.

The issue still stands- I cannot pair my charge 2.  I have reset both watch and phone as per instructions several times

I've nearly given up and will just have to buy a new watch  but am curious why all of a sudden I am no longer receiving replies.  

 

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‎06-23-2024 21:49

In response to Noreen2

‎06-23-2024 21:49

Hi @Noreen2  you should get directly with customer support. @MarreFitbit is a Moderator on the forums and checked on your case, but suggested you get back with support. Have you reached out?

Stepping in the U.S.A. since September 2013. Android 14

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‎06-23-2024 22:03

In response to Odyssey13

‎06-23-2024 22:03

4 times, yes I haveSent from my Galaxy
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‎06-23-2024 23:17

In response to Odyssey13

‎06-23-2024 23:17

also posting here as I am after other ideas besides restarting phone and resetting fitbit before I give up and just get a new watch

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‎06-25-2024 23:04

In response to Odyssey13

‎06-25-2024 23:04

Hi

Do you have any other suggestions on how I can reach them?  They ceased email responding and its been over 2 weeks.  I'll take any suggestion please.  If this is the kind of support you get with fitbit, it does make you question whether you just buy a different brand.  I always thought you paid extra b/c of the backup with their service.  

 

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