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Charge 2 won’t sync

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‎09-04-2019 08:46 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-04-2019 08:46 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Every time I go to sync my Fitbit with the app, it claims that my Fitbit is dead and therefore can’t sync. I’ve tried everything I can think of and haven’t been able to fix the issue. It’s been doing this for a little over 2 weeks now.

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‎09-04-2019 09:56

‎09-04-2019 09:56

Does your phone literally say that your Fitbit is dead?  If so, this would be the first time I have heard of that.

Or is it some other error message that you are interpreting as claiming your Fitbit is dead?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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