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Charge 2 won't sync

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‎02-16-2020 21:58 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-16-2020 21:58 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

My Charge 2 is charged and near my phone. My phone has bluetooth on and is syncing with other items. I have not used Charge 2 for a couple months. When I wanted to use it again I made sure to fully charge it. I went into the Fitbit app to ask it to sync but it won't sync. The date on the fitbit is the older date - the last time it did sync. What should I do?

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‎02-17-2020 09:12 - last edited on ‎01-22-2025 06:44 by Fitbit Moderator

‎02-17-2020 09:12 - last edited on ‎01-22-2025 06:44 by Fitbit Moderator

@Sandycub Welcome! It's nice to have you on board!

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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‎02-17-2020 11:30

In response to AlvaroFitbit

‎02-17-2020 11:30

I have tried  all that got to put in cvode then it cant find it

 

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