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Charge 2 won't sync

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‎12-30-2020 03:38

‎12-30-2020 03:38

My Charge 2 has stopped syncing and tracking. I have tried updating device and Pixel 3XL, removing all devices from bluetooth, uninstalling Fitbit app and reinstalling, and more. I cannot get it to sync. This has been going on for a few weeks now. Any help would be greatly appreciated! Thanks so much!

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‎12-31-2020 04:38 - last edited on ‎02-12-2025 11:36 by Fitbit Moderator

‎12-31-2020 04:38 - last edited on ‎02-12-2025 11:36 by Fitbit Moderator

Hi @nancywidlacki, welcome to our Fitbit Community. Regarding the syncing issue that your Charge 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your tracker during the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

JuanJo | Community Moderator

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