help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2021 05:32 - last edited on ‎07-10-2021 09:29 by Fitbit Moderator

‎07-08-2021 05:32 - last edited on ‎07-10-2021 09:29 by Fitbit Moderator

My charge 2 won't sync, I have done everything possible to get it to sync but won't, it has been doing it for a while now but today it just refuses to sync what so ever.

 

Any advice or is it time to save up for the next model up?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
3 REPLIES 3

‎07-09-2021 01:28

‎07-09-2021 01:28

Mine is exactly the same! I have had it about 3.5 years and it was fine for the 1st 6 months or so, then needed syncing every couple of days so I stopped using it for a while as it was driving me mad. Then I tried again but had the same problem. Have done this every few months ever since but today it just won't sync at all. 

Best Answer
0 Votes

‎07-09-2021 07:41

In response to Lucycon86

‎07-09-2021 07:41

I've just bought a secondhand Charge 2 on ebay and have an older iphone (5s). i can do nothing at all with this combination. the fitbit won't sync with the phone and is not discovered even by bluetooth. and i can't download either the fitbit app or the latest version of ios.

my question to the above posters is what phone and os are you using ?

and has anyone else got any advice on what to do in this situation ?

Best Answer
0 Votes

‎07-09-2021 07:54

In response to philzat

‎07-09-2021 07:54

So I plugged it into charge and held down the button on the charge 2 until the fitbit sign came up and now it has synced. But what a pain in the backside if I have to do this every week 😪 

Best Answer
0 Votes