Charge 2 won’t track steps

[Schmitt64]

I purchased a new Fitbit a week ago and noticed when I was walking around for a couple of hours it would say I only had 30 steps. I was at work last night and noticed after a 10 hour shift with constant walking it says I only have 58 steps.

[AlvaroFitbit]

@Schmitt64, welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my response.

Let me help you with your Charge 2 not recording your steps. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps. Finally restart your device to see how it behaves after this.

Let me know how it goes.