Charge 2 won’t turn on

[jenncake]

I can’t turn my Fitbit on

Moderator edit: updated subject for clarity

[HeydyF]

Hey @jenncake, let me give you a warm welcome to the Community! 

If your Charge 2 won't turn on, please try t restart it. Just follow these instructions: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know how it goes! 

[jenncake]

My versa 2 will not turn off and it’s saying the wrong month and day on it