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Charge 2 won't turn on

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‎09-14-2024 05:38 - last edited on ‎09-14-2024 09:02 by Fitbit Moderator

‎09-14-2024 05:38 - last edited on ‎09-14-2024 09:02 by Fitbit Moderator

I charged my Fitbit and on the App it shows it’s full, but it won’t turn on.

Moderator Edit: Clarified subject

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‎09-14-2024 09:05

‎09-14-2024 09:05

Hi there, @58Ron. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Charge 2 is not turning on. I will do my best to help you with this! 

If you haven't done so yet, I'd recommend restarting your Charge 2 by following these steps. 

Then, I'd suggest the following:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-14-2024 09:05

‎09-14-2024 09:05

Hi there, @58Ron. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Charge 2 is not turning on. I will do my best to help you with this! 

If you haven't done so yet, I'd recommend restarting your Charge 2 by following these steps. 

Then, I'd suggest the following:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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