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Charge 2 wont sync

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‎08-25-2019 15:50 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-25-2019 15:50 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

I have changed phones and now it wont sync. Also got my a/c hacked. Managed now to change password tks to fitbit team. App on phone doesn't work. Samsung S10. Don't think comparable?

How do I sync?

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5 REPLIES 5

‎08-25-2019 17:09

‎08-25-2019 17:09

@Pmtonks, the Samsung S10 is not yet on the Compatible Devices list, the S9+ is the most recent version certified as compatible. That may be your problem.  Some devices that are not on the Compatible Devices list work fine, and some don't.

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‎08-25-2019 20:12

‎08-25-2019 20:12

It synced before. where do I hit to sync again? I can't get it to sync again. 😞 

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‎08-25-2019 20:56

‎08-25-2019 20:56

I'm having this problem too. Have a Galaxy S10 and never had a problem until just recently. I sync it when I get up to see sleep info. The last few days it won't sync. I have to go into the App Manager and force quit the Fitbit app. Open the app again and it will sync with the usual pull-down motion.

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‎09-15-2019 14:55

In response to Littlehawk

‎09-15-2019 14:55

S10 is not compatible.

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‎09-15-2019 15:08

In response to Pmtonks

‎09-15-2019 15:08

Pretty sure it is. At any rate, it's working fine now.

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