Charge 2 wont sync

[Pmtonks]

I have changed phones and now it wont sync. Also got my a/c hacked. Managed now to change password tks to fitbit team. App on phone doesn't work. Samsung S10. Don't think comparable?

How do I sync?

[USAF-Larry]

@Pmtonks, the Samsung S10 is not yet on the Compatible Devices list, the S9+ is the most recent version certified as compatible. That may be your problem.  Some devices that are not on the Compatible Devices list work fine, and some don't.

[GoodHealth]

It synced before. where do I hit to sync again? I can't get it to sync again. 😞 

[Littlehawk]

I'm having this problem too. Have a Galaxy S10 and never had a problem until just recently. I sync it when I get up to see sleep info. The last few days it won't sync. I have to go into the App Manager and force quit the Fitbit app. Open the app again and it will sync with the usual pull-down motion.

[Pmtonks]

S10 is not compatible.

[Littlehawk]

Pretty sure it is. At any rate, it's working fine now.