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Charge 2 wont sync

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‎10-15-2019 11:03 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-15-2019 11:03 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

Charge 2 - displaying old information.

 

I have reset the device via the charger - nothing.

Updated the app on Iphone - nothing and wont sync.

 

I noticed that my phone had lost the bluetooth connection, so the issues looks to be bluetooth related - I tried turning bluetooth off and on via the phone - nothing.  I reset my phone and tried again - nothing. 

 

I turned my phone off and my PC on and tried to connect via the cpu to rule any iphone issue out. The PC could not find the device.  I tried searching and it appeared as charge 2 but it would not connect.  I tried multiple times but would not connect.  I reset the cpu and tried again - nothing.

 

I tried delecting the device with regard to reconection - did that - nothing.

 

Any ideas? 

 

 

Moderator edit: updated subject for clarity

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‎10-16-2019 08:56

‎10-16-2019 08:56

@ChrisYeoc Welcome! It's great to see you around! 

 

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. Retry some of the steps but in the following order:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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