04-10-2019
13:22
- last edited on
09-08-2020
16:45
by
MatthewFitbit
04-10-2019
13:22
- last edited on
09-08-2020
16:45
by
MatthewFitbit
My charge 2 has strangely lost 2,000 steps and 20 minutes of exercise and I don’t know how or why, has anyone had this happen to
04-10-2019 14:47
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
04-10-2019 14:47
Did you manually log an activity? If so, that overwrites any data that was already recorded during that time.
Best Answer04-10-2019 16:14
04-10-2019 16:14
Yes I did, haven’t done that before so explains that thank you.
04-10-2019 16:24
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
04-10-2019 16:24
Generally, manually logging an activity is meant just for times when you were not wearing the tracker, though I realize people often want to use that for when an activity was not automatically recognized. When you manually log the activity, it takes a guess from the parameters you input for the logging. If you delete the activity you logged, you would get back the data that seems to be lost.
Best Answer