Charge 3 24 hrs format

[karmor]

Hi, I am very pleased to have a clock face that I can read. Really happy it is the old Charge 2 clock face that I used to use (or nearly).

On the Charge 3 it is set up as a 24 hour clock but displaying time as if it is a 12 hour clock. Very confused earlier when I looked at the time. 04:27 is the early morning time not 16:27 in the afternoon (or even 4:27 as per old Charge 2). Is there a way to change this so as to stop any confusion?

Thanks

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

It's great to see you around @karmor.

I am glad to hear that you are satisfied with the new Charge 3 clock faces.

If your tracker isn't showing the time in the format you want, I recommend verifying this by doing the following from a computer:

1. Log into your fitbit.com dashboard and click the gear icon.
2. Choose Settings > Personal Info.
3. Under Advanced Settings, find Clock Display Time and select whether you want the time shown in 12-hour or 24-hour clock units. 
4. Click Submit and sync your device.

Let me know the outcome. 

[karmor]

Thanks,

I followed your instructions and I have changed my Charge 3 from a 12 hour to 24 hour clock face. This now shows the correct time. 

[AlejandraFitbit]

Those are great news @karmor, I am glad to hear that your Charge 3 is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Leen.S]

I can’t find the clock display time. What shall i do?