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Charge 3 Battery Dying too quickly

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‎07-14-2020 21:55 - last edited on ‎09-15-2020 16:47 by Fitbit Moderator

‎07-14-2020 21:55 - last edited on ‎09-15-2020 16:47 by Fitbit Moderator

My Charge 3 is charging all the way to full but the battery will only work for a day. Usually, the battery only needs to be charged about once a week but it’s not doing that anymore.

 

Any advice on what to do?

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6 REPLIES 6

‎07-21-2020 18:34

‎07-21-2020 18:34

just started happening to me yesterday - I thought perhaps I hadn't charged it properly, but it was fully charged this morning, dead by lunchtime, fully charged again & now I can't even get it to show anything on the charger - only just got the Charge 3 for Christmas last year =\

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‎07-21-2020 21:35

‎07-21-2020 21:35

Mine started doing that too. Started last night. I charged it all the way up and this morning it was dead. I tried restarting it and updating it and nothing has helped. I literally just charged it all the way up about 20 minutes ago and in that time I am down to 70%. 

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‎07-21-2020 21:47

In response to Kirsten192

‎07-21-2020 21:47

Me too!  The last 2 days it charges to full and in 24 hours it’s down to 17%, when usuallya charge lasts a week.  I can’t find any help.  Time to buy a new one?

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‎07-21-2020 21:50

In response to Kirsten192

‎07-21-2020 21:50

Me too!  The last 2 days it charges to full and in 24 hours it’s down to 17%, when usually a charge lasts a week.  I can’t find any help.  Time to buy a new one?

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‎07-21-2020 22:07

In response to 8of10Momof4

‎07-21-2020 22:07

Same here! What the heck?!?!

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‎07-22-2020 04:05

‎07-22-2020 04:05

I ended up calling customer service - she sent me a label to return it -

I had tried to charge it when it had gone dead again the 2nd time yesterday, but it wouldn't do anything (not even come on "0%" while I was hooking it up) - anyway <10 minutes I went back to check it again and it was VERY hot - Mine was just over 6months old - Call customer service - perhaps it's a battery problem & others will have it as well 

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