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Charge 3 screen has gone blank

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‎07-16-2020 05:08 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-16-2020 05:08 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

At first there were some dots and lines on my screen. I tried to charge my fitbit and also to reset it while charging but nothing happened. The screen is still blank. I think it is still syncing with my phone.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-29-2020 12:02 - last edited on ‎11-15-2024 07:04 by Fitbit Moderator

‎07-29-2020 12:02 - last edited on ‎11-15-2024 07:04 by Fitbit Moderator

@Sdup It's great to see you in the Community! 

Let me help you with your Charge 3 screen not working. Since the issue persists I suggest you reach out to our Support team. I noticed that you already have a ticket with them so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-29-2020 13:55

In response to AlvaroFitbit

‎07-29-2020 13:55

Thank you Alvaro,

 

Fitbit has now replaced my Charge 3 as it appeared to have died only 7 months after purchase. So I am happy that it has been replaced and hope it won't need replacing again!

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‎08-10-2020 09:06 - last edited on ‎11-15-2024 07:04 by Fitbit Moderator

In response to Sdup

‎08-10-2020 09:06 - last edited on ‎11-15-2024 07:04 by Fitbit Moderator

@Sdup thank you for the update.

Really happy to hear that our Support team replaced your device and thank you for letting me know the outcome as other members may be interested in contacting Support for this reason.

Happy stepping and stay safe.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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