Charge 3 Black screen

[Wabou]

My charge 3 has never worked - black screen from the very first time. I have spent hours reading forums and watching videos to solve this issue (which is apparently very common) but nothing worked and I have now given up. How can it be that Fitbit is still selling this product without fixing the issue even though it is very well known that it is not working for many customers?

Moderator edit: subject for clarity 

[WilsonFitbit]

Hello @Wabou. Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for the troubleshooting steps you've tried prior to posting. I also appreciate your feedback and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. 

It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Regarding your question, I'd like to let you know that we're always working to streamline our offerings as we introduce new products. Although it’s been a popular product for us, we’ve decided to discontinue selling Charge 3 on fitbit.com. Nevertheless, we’ll continue to support the Charge 3 software along with any questions you have as you use the device. 

See you around.