Charge 3 Bluetooth Keeps Dropping

[RobbiH]

Over the last month, my Charge 3 has decided it doesn’t like being connected to the Fitbit app. Notifications don’t show up on my Charge 3 and the app is constantly asking me to re-pair. If I click Pair, the app loses all connectivity to the Charge 3 until I Forget Device from my phone’s Bluetooth settings screen and start the pairing process all over again. iPhone SE 2020 and Charge 3. Both Fitbit app and Charge 3 are fully updated. 

[WilsonFitbit · Accepted solution]

Hello @RobbiH. Welcome to the community forums. 

Thank you very much for the detailed information and for the troubleshooting steps you've followed. I'd like to let you know that the Fitbit App should work well with any mobile device that meets the requirements from this link: https://www.fitbit.com/global/us/technology/compatible-devices. 

Since you have followed most of the troubleshooting steps from this link and from this one, I'd suggest performing a long restart to your Charge 3. A long restart is different than the basic one and you can complete the process by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[RobbiH]

That seems to have solved the issue. Thanks!

[WilsonFitbit]

@RobbiH Thanks for your reply. 

I'm glad that the instructions seemed to have resolved the inconvenience. I hope you can continue tracking towards your fitness goals! 

See you around.