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Charge 3 Bluetooth connection issue

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‎10-07-2021 05:31 - last edited on ‎10-07-2021 06:06 by Fitbit Moderator

‎10-07-2021 05:31 - last edited on ‎10-07-2021 06:06 by Fitbit Moderator

I set up my charge 3.  I received one text message yesterday and haven't gotten an since.   I have tried everything in order to pair it.  I pull up Bluetooth and its there but it won't pair and it says I need an app to use it.  Why would it work yesterday once and then not again.

 

 

Moderator edit: updated subject for clarity

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‎10-07-2021 06:05

‎10-07-2021 06:05

@Fossj Welcome to our Fitbit Community. Regarding the Bluetooth connection issue that your Charge 3 has experienced, I appreciate the time spent trying to get it fixed before contacting our forums.

 

I noticed that you contacted our Support team and they assisted you via chat. In case more assistance is needed in regards to this issue, please contact them with the reference number they provided and they'll be happy to follow up.

 

See you around.

JuanJo | Community Moderator

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‎10-11-2021 06:30

In response to JuanJoFitbit

‎10-11-2021 06:30

I have had no luck.   Its still not connected even with everything the support team told me to do.

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