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Charge 3 Button is Stuck?

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‎06-15-2020 19:24 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

‎06-15-2020 19:24 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

My charge 3 won’t turn on or restart.  The button seems to be stuck. Nothing happens when I push the button.  Nothing happens when I try to charge it.  It’s just dead.  I got it wet briefly, but that was the only thing out of the ordinary.  
Please help!

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4 REPLIES 4

‎06-16-2020 08:11

‎06-16-2020 08:11

Your charge 3 has a tactical button that can not be pushed.

Have you tried a restart.

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‎06-16-2020 08:28

In response to Rich_Laue

‎06-16-2020 08:28

The tactical button is not responding so I cannot restart.

Sent from my iPhone
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‎06-16-2020 08:29

In response to Rich_Laue

‎06-16-2020 08:29

The tactical button is not responding so I cannot restart it.  Any other suggestions?

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‎06-16-2020 08:30

In response to NMSpangler

‎06-16-2020 08:30

@NMSpangler It does sound like it's probably dead.  Try reaching out to Customer Support.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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