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Charge 3 Button issues and screen is dark

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‎07-23-2021 22:02 - last edited on ‎07-24-2021 04:00 by Fitbit Moderator

‎07-23-2021 22:02 - last edited on ‎07-24-2021 04:00 by Fitbit Moderator

My screen is completely dark and the green light is flashing constantly and I can’t feel my button today I changed my case and my band but I was rushing so is it anyway while I was putting the new case on my button broke off or is it jammed because once I figure out what’s wrong with the button I can reset it with the vibrations please help me just got this thing and already acting up 🙏🏼

 

 

 

Moderator edit: subject for clarity

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‎07-24-2021 04:13 - last edited on ‎03-24-2025 10:41 by Fitbit Moderator

‎07-24-2021 04:13 - last edited on ‎03-24-2025 10:41 by Fitbit Moderator

Hello @Mmakayla. Welcome to the community forums. 

Thank you very much for the detailed information and for any step you've followed prior to posting. At this time, I'd like to let you know that there are some tips and suggestions on how to help with screen inconveniences. Click here for more information. 

Also, I'd recommend removing your Charge 3 from the new case and make sure to restart it. For instructions, please see: How do I restart my Fitbit device? Nevertheless, if the inconvenience persists and you can't still restart your tracker, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

In addition, please make sure to explain all the inconveniences, including that the lights are flashing constantly and mention the troubleshooting steps you've tried, this way they can assist you from there. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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