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Charge 3 Dark Screen

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‎04-24-2021 08:53 - last edited on ‎04-26-2021 04:01 by Fitbit Moderator

‎04-24-2021 08:53 - last edited on ‎04-26-2021 04:01 by Fitbit Moderator

My fitbit charge 3 screen is dark and will not show the time brightly.  Also, I used to get text messages on my charge 3 and not longer do so.  Please advise.  I have an Android phone.

 

 

Moderator edit: subject for clarity/label

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3 REPLIES 3

‎04-24-2021 11:05

‎04-24-2021 11:05

I'm having the same problem!

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‎04-24-2021 12:50

In response to trishlynn101

‎04-24-2021 12:50

Hi Trish

I pushed the button on the left side of the tracker for about 10 seconds and it brightened. Started doing whats its supposed to now.

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‎04-26-2021 04:05 - edited ‎04-26-2021 04:09

In response to WeaverWoman

‎04-26-2021 04:05 - edited ‎04-26-2021 04:09

Hello @WeaverWoman @trishlynn101. Welcome to the community forums! 

 

@WeaverWoman Thank you for the information and I'm glad to know that after the restart your Charge 3 started working again. For the notifications, you can refer to the following help article for troubleshooting steps: How do I get notifications from my phone on my Fitbit device?

 

Also, I recommend keeping the Fitbit App for your Android device up to date. For details, please see: How do I use the Fitbit app?

 

@trishlynn101 As recommended on the post above, please perform a restart to your Charge 3, you can find the steps to perform it here. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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