Charge 3 Dim Screen

[Judi5]

Need help w my charge 3. Can’t read anything on it. So dim I have to squint to dark where I can’t read it all. I have reset it 2-3 times no luck. I can hardly see the smile face when I do reset it! Pretty useless at this point.

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @Judi5. Welcome to the community forums. 

I'm sorry for the inconvenience and thank you for the information and for the troubleshooting steps you've followed. Make sure that your Charge 3 hasn't gone into Sleep or DND mode. When any of these settings are activated: 

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker's screen to turn on.

To change this, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

Hope this helps. 

[Judi5]

It didn’t help! 🤷🏻‍:female_sign: Still unreadable! 

[Walt64]

I have the same problem. I can’t read the display, therefore I cannot do anything. Need a way to reset it through my phone.

[Judi5]

I hear you! It’s maddening! I depend on my Fitbit & in so many ways! I wear it 24-7 and now…..Not working. 

Moderator edit: word choice

[WilsonFitbit · Accepted solution]

Hello @Walt64. Welcome to the community forums. @Judi5 Thanks for your reply. 

@Walt64 I am sorry for any inconvenience but there isn't an option to restart or reset your Fitbit device using your phone. @Judi5 Thank you for following the suggested steps and thanks for your feedback. 

At this time, my best recommendation for you both, is to contact our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can explain the inconveniences and the troubleshooting steps you've followed. This way they can assist you from there and give a prompt resolution for your Charge 3 trackers. 

See you around. 

[Nesmate]

Please let us know if the support team helped or not.

I have the same problem, my charge 3 always dim...i did the reset and the clear data option but still dim

[WilsonFitbit]

Hello @Nesmate. Welcome to the community forums. 

Thank you for the steps you've followed and for the detailed information that you've provided. I was able to see that you have reached out to our Support Team and they have provided information and assistance. If you still have questions about the outcome of your case, I recommend replying back to them and they will continue working on your case. 

See you around. 

[Nesmate]

Yes i did contact the support team, they didn't solve the problem.

They sent email to state the obvious saying your warranty is expired!

So disappointed with Fitbit tbh

[WilsonFitbit]

@Nesmate Thank you for your reply. 

I'm very sorry for any inconvenience and your understanding is very appreciated, but please note that replacement devices are provided for products that are within the warranty period.

For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty

See you around.

[Judi5]

Really appreciate your quick response, and understand the warranty issues, but at less than 3 years old - I would have expected so much more life out of my Chg 3! 

[Nesmate]

My charge 3 is only 18 months old only

[Nesmate]

I'll share with you how was the customer support response:

"Hi Nesma, 

Thank you for getting back to us. 

We can see where you are coming from since we're unable to replace the device. Apologies for the inconvenience. Note that we have provided possible steps to fix the issue. With that, we can conclude that it will no longer work normally. Should you want t purchase a new device, you may visit any authorized retailer near you. 

We hope for your understanding on this matter. Should you have questions about Fitbit products and services, visit help.fitbit.com.

Sincerely,

Jodelyn S. and the Fitbit Team"

[WilsonFitbit]

@Judi5, @Nesmate Thank you very much for your reply and for the details. 

I understand how you are feeling and appreciate the feedback provided. Please note that your comments are very important and any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

See you around.

[dhv]

I had this same problem as did my brother-in-law.  I happen to have let my fitbit charge3 battery drain completely. It sat for at least a day after it wouldn't connect to my phone.  After I recharged it the screen worked just like new!  Told my brother-in-law, he let his drain completely and the screen worked like new after the recharge.  It has been about a month now and the screen is still bright.  It doesn't cost anything to give it a try and will save you going out to get a new one.  I'm very happy with my charge3 so I wasn't looking forward to having to buy a charge4 or looking into another brand.

[ajknhart]

I went into a dark room and that allowed me to see the Fitbit enough to change it to “normal”. 

[WilsonFitbit]

Hello @dhv. Nice to see you around. @ajknhart Welcome to the community forums. 

@dhv, @ajknhart Thank you very much for the information and for your inputs, these are very appreciated. I hope you can continue tracking towards your fitness goals. 

[baudine]

The dark closet works every time. A windowless bathroom works work too by also closing the door. Voila, you can then see the screen and get to the brightness setting.

[willjoe]

On the Charge 3, swipe to the left until you see the "Settings". Tap on "Settings" and "Brightness Settings", should be your first option. Tap on "Brightness" to cycle through the options. You only have three options for brightness: Dim, Auto, and Normal.

Regards,

Will

[Odyssey13]

@willjoe the original post was in June 2021 and marked with the best answer. Replying to old threads can often be confusing.