Charge 3 Dim screen

[Charge3333]

Hi, I’ve had my charge 3 for a long time now and never had issues with it, but it has suddenly gone so dim I can barely see the screen, I just about make out it’s on. It’s so dim, I can’t read it to get to the settings to adjust the settings. I have performed a soft reset, it doesn’t help, but I can’t do a hard reset, as I can’t read the screen to get to that function. I’ve watched a video to try to blindly do a hard reset, swipe to the right, scroll all the way down press, scroll down again, then press three times, but this doesn’t help. Can this be fixed? I miss it 😢

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Charge3333. Welcome to the community forums. 

I'm sorry for the inconvenience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've performed, this way they can assist you from there. 

See you around. 

[SunsetRunner]

I tried the recommendation suggested and it did not improve the dimness of the screen. The only time it’s visible decently is in the dark.  

[WilsonFitbit]

Hello @SunsetRunner. Welcome to the community forums! 

Thank you for the information and for following the suggested tips. In this case, I recommend contacting our Support Team for further assistance. As mentioned on the post above, you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.

[Sstals]

This happened to me as well, and I'm sorry to tell you that the screen has now gone completely dark. I believe this is built-in obsolescence, as it is JUST out of warranty. AND the problem coincidentally started right after the last software update. Don't bother with customer service. They'll have you change your clock face, then do a hard reset. And when neither of these work, you will wait 2 days to get an email with a lousy 35% discount offer, which will not apply towards any decent model. I'm shopping for a different brand. One that stands behind their product. 

[WilsonFitbit]

Hello @Sstals. Welcome to the community forums. 

I'm very sorry for your experience and thank you very much for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

On a side note, if you have additional questions or inquiries, please make sure to post them in a new thread. 

See you around. 

[Frankoid]

Sstals has got it exactly right. Both my wife and I bought a Charge 3 at the same time 2 years ago, and surprise surprise, after a software update, both of them now have a display which is impossible to read in daylight, even with the screen brightness set to 'NORMAL' ( as in 'normal if you work in a coalmine'). It's quite obviously a deliberate downgrade of the useability, to try and get us to buy a new one, and for Fitbit to pretend that this can be fixed by the usual BS - restart etc etc - then offering a small discount is just adding insult. There really should be some legal redress for this deliberate action to make them un-usable, but I know that even on this forum all we will get is a pretence that they don't know why is is a problem. I quite like the Fitbit series, but I will not be replacing mine with a new one, I'm sure thare are some excellent and honest companies making something at least as good.

[WilsonFitbit]

Hello @Frankoid. Welcome to the community forums. 

I'm very sorry for any inconvenience caused and thank you very much for taking the time to provide detailed information and for your feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

On a side note, I'd like to let you know that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.

See you around.