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Charge 3 Display Not Lightning

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‎05-30-2021 17:53 - last edited on ‎05-31-2021 04:09 by Fitbit Moderator

‎05-30-2021 17:53 - last edited on ‎05-31-2021 04:09 by Fitbit Moderator

the light on my screen no longer works. I restarted the watch with the 8 second delay and the smile icon when I still had some light on but nothing improved.


should I conclude that my watch is out in less than 2 years?

 

 

 

Moderator edit: subject for clarity

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‎05-31-2021 04:08 - last edited on ‎08-15-2024 11:11 by Fitbit Moderator

‎05-31-2021 04:08 - last edited on ‎08-15-2024 11:11 by Fitbit Moderator

Hello @JoseeR. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Before determining if your Charge 3 is defective,  I recommend reviewing this thread for additional tips and suggestions on how to help with screen inconveniences. 

If the issue persists, my best recommendation is to contact our Support Team for further assistance. Note that you can contact them through the link provided in the thread on the first post or you can click here to get connected. Make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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