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Charge 3 Display Not Working

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‎04-19-2020 11:41 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 11:41 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

The display on my Charge 3 is not working. The watch will vibrate in response to button presses. I have attempted a restart via instructions here and in the Fitbit guide. Tried resetting the clock face, and the watch vibrated, but no display. My app is telling me the watch is at 33%. 

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‎04-19-2020 13:17

‎04-19-2020 13:17

Contact Customer Support.

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‎04-19-2020 14:02

In response to SunsetRunner

‎04-19-2020 14:02

It would seem that the o my way to contact customer support is via Twitter/ Facebook etc which I don’t use. I’m based in the UK, any tel nos or old fashioned email address?!!

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‎04-19-2020 16:36

In response to Strawn

‎04-19-2020 16:36

The only ways to contact them are the ways listed where I gave you.  That normally includes a phone number but I understand they now take the weekend off. Check back tomorrow.

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