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Charge 3 Display corrupted

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‎05-12-2021 19:49 - last edited on ‎05-13-2021 04:49 by Fitbit Moderator

‎05-12-2021 19:49 - last edited on ‎05-13-2021 04:49 by Fitbit Moderator

I tried the suggestions in the main thread for the fitbit charge 3 screen issue. I had one different issue but now I have another but it still involves my screen. The first issue was my screen display was barely visible. This has been happening for a few days. I tried hard reset and normal because it happened again today. Now I switch the clock face and now my display looks like this. I had this device since 2019 so it might be time to get a new one but want to see any tips before I do.

image.jpg

 

 

Moderator edit: subject for clarity

 

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‎05-13-2021 04:54

‎05-13-2021 04:54

Hello @SunsetRunner. Welcome to the community forums! 

 

Thank you very much for the picture, information and for the troubleshooting steps you've tried. Since you have followed the suggested tips and steps from this thread and the inconvenience persists, my best recommendation is that you please reach out to our Support Team for further assistance. Please note that you can contact them through chat or over the phone and you can click here to get connected. 

 

Make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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