Charge 3- Feedback from Tracker and Support

[sompolt]

Just a warning for those out there to not bother wasting your money on the Charge 3. I had to replace 2 separate trackers in less than 1.5 years. The first time I had no issues calling and getting a replacement sent; however, the second time I was told the 1 year warranty was up and refused to replace it, only offering me a 25% discount to buy a whole new tracker. Are you kidding me?! I should add that customer service was not very friendly and had no interest in trying to help me. I wore my tracker as directed and took very good care of it, but the screen continued to go out. I now use a $13 tracker that has lasted longer than the Fitbit. Don't waste your money!

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @sompolt  just curious, when did your Charge 3 most recently die? You said the cheap tracker has lasted longer than both your Charge 3 devices, yet it seems you were just offered the discount on the latest Fitbit. I know customer support is probably stretched right now, but hate to think you felt the treatment you received was unkind. Not everyone who comes to the forums is unhappy, but I'm sorry you are.

[sompolt]

So I've had the Max Buzz tracker for about 3 years now. I used it for about 1.5 years non-stop with no issues before receiving the fitbit as a gift. I've had to continue using it on and off since then when having the issues with the fitbit. It still works just as fine as it did the first day I got it. I loved the fitbit, don't get me wrong, but all I'm saying is they're not made to last long and for how expensive they are that's a shame. I expected more from customer service except for, "Is that all I can help you with?"

[Patriciao]

I have the same problem. My Charge 3 is just over a year old, and like so many people here, the screen is black . I can’t reset it because of the black screen.

Customer service was awful! They didn’t want or try to help. If I didn’t type my response quick enough, they determined I was offline and ended the chat. I pointed out that a lot of people have the same issues and are not happy. Again, they couldn’t care less. Maybe they want FitBit to fail?

im looking for a new tracker. For $100 (or more, whatever I paid), this should last longer than a year.

[JuanFitbit]

Hi @Odyssey13 , nice to see you around! Thank you for your comment and kind words. 

@sompolt @Patriciao , a warm welcome to the Community! Thank you for your comments and feedback. I'll be more than glad to forward the feedback to the right department. Your comments will help us improve our service and products. 

If you have any question regarding your case, you can write Support with the case number and they'll be more than happy to explain you the process and the case handling. As this is an open channel, we will not discuss any case here, to protect your data and confidentiality!

If you have any question about our warranty, please have a look at this : Fitbit Limited Warranty

Please let us know if you have further questions or comments.