Charge 3 GPS, Battery, Clock Face issues

[St101]

Purchased my charge 3 on black friday.  Have gone thru several troubleshooting steps with many reboots of charge 3 and iphone.  Here are my issues.

1.  Notifications-Got this working after following suggestions on community by day 3.

2.  Selected Clock face "Retro Double Stat", which allows you to tap on the clock face to see two sets of stats which doesn't include steps.  However throughout the day, this changes and shows steps.  I had selected a different clock face with the same issue of it changing throughout the day.

3.  When walking, the display isn't bright enough in sunlight so unreadable.

4.  Battery lasts 7 days which is great and I've charged 3 times.  However the last two times after overnight charging it is only at 95%.  This is concerning and seems like a defect for a device that is less than a month old..

4.  Inaccurate GPS.  This is most concerning.  I have version 1.63.5 on the charge 3.  Fitbit version 3.12 app released 12/10/19.  Using Iphone 11 IOS 13.3.  Note that Iphone 11 is listed as one of Fitbit's approved phones.  During my walk today, the charge 3 tracked my daily routine walk at 2 miles which matched my previous fitbit flex.  The app however showed 3 miles.  After synching, both fitbit app and charge 3 INCORRECTLY showed 3 miles.  Iphone health app automatically tracks steps and miles.  See attached pics of the fitbit app with INCORRECT 3 miles, as well as the iphone health app which is correctly showing 2 miles.

 

I'm happy to work with fitbit support. I've already gone thru several instructions on the community which includes updating all versions, rebooting charge 3 and iphone several times as well as changing wifi and GPS settings.  We need acknowledgement of the GPS issue.  I have 3 months to return (purchased from Costco).

Thank you

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @St101.

Thanks for troubleshooting these issue before contacting us and for the attachment. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[St101]

I followed the suggestions that Fitbit had.  None corrected my issues. I returned the charge 3 and got the versa 2.

GPS is more accurate and I don’t have any of the issues I had with charge 3

[AlejandraFitbit]

Thanks for getting back, @St101.

I appreciate the feedback regarding the Charge 3. It's great to know that your Versa 2 is working properly. If there is anything else we can help you with, do not hesitate to post it.

I will catch you later. 😊