Charge 3 won't sync

[Tersue0511]

My charge 3 suddenly stopped syncing yesterday.  I have uninstalled the app twice.  However, it will not sync.  Thoughts?

Moderator Edit: Clarified subject

[Akas]

Hi @Tersue0511 have you unpaired your device if you haven't... then do it and repair it that way you can sync again

hope this works 

Akas

[AlejandraFitbit]

Welcome to the Community, @Tersue0511 and @Akas, thanks for the input.

I appreciate all the efforts in trying to fix this syncing issue. If you are having problems connecting your tracker with your phone, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome.

[Tersue0511]

Thank you for the recommendation.  I have done all the troubleshooting in the FAQ's.  However, it will only sync when I reinstall it on the Fitbit app.  Also, the time is being affected. It is a few minutes behind.

[sherren]

I had the same issue. Upon chatting with customer support, apparently my device had been disconnected. I did the "set up a new device" prompt in the app and then waited (a while..) and it finally connected and worked! Try this if you haven't!

[Eddie1977]

It happened to me and i went through all the trouble shooting for the last month, trying everything. Finally tonight I restored it to factory settings (this is not in trouble shooting) and hey presto it worked. Lost a month worth of data though.