Charge 3 GPS connected issues

[rsmith94]

I’ve had this Charge 3 for less than a week and have already trawled through forums trying to find an answer to what appears to be a common problem.

My tracker will only connect to my phone’s GPS when I open the Fitbit app.  It connects immediately but if I then go off the app it lasts for a few seconds then buzzes on my wrist indicating it has been lost. This is obviously no good when I’m trying to go for a run and want to lock my phone or maybe switch to a music app. All my runs so far have shown broken routes (if any) and to be honest I don’t know if I trust the distance and times because of this.
I can’t understand why a device which is meant to track activity can’t seem to do this and Fitbit doesn’t give anyone any answers. 
I’ve tried everything that mods have suggested and nothing works.

- turning on notifications

- turning on ‘always allow’ for location services

- background refresh ‘on’

- removing charge 3 and re-adding it

- rebooting Fitbit/iphone

- ‘all day sync’ is on (I think - but I can’t seem to find the option to turn this off and on)

Has anyone else STILL got this problem or at least managed to find a fix which isn’t any of the above? 

I have an iPhone 8 running iOS 13.5.1

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @rsmith94.

I understand how are you feeling and appreciate all the efforts in trying to fix this GPS issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[Nicola0410]

Can you please share the solution if this has now been fixed? I’m having the exact same issue and it’s so frustrating!