Charge 3 GPS connected issues

[kellsbells12]

So I have a Charge 3 that’s just over 1 year old. I use it daily to record my walks/runs. Today whilst out walking the GPS would only work when I was in the Fitbit app on my phone. Whilst in the app my Fitbit would be connected, as soon as I come out of the app or close my phone my Fitbit would disconnect straight away.. obviously with it disconnecting the GPS doesn’t show the correct route on the map.. very frustrating.. Ant idea’s?

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @kellsbells12.

If you are having problems with your GPS connected feature, I recommend verifying the following requirements; then try the troubleshooting steps if necessary.

• Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work. 
• Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings. 
• Make sure that phone is within 30 feet of your device.
• Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
• Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see  How do I allow the Fitbit app to use my phone's GPS sensors?

TROUBLESHOOTING STEPS

See if GPS connects after each step

1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

Let me know the outcome. 🙂