Charge 3 GPS issues

[danidillen]

Hey! I always track my runs/walks with my Fitbit Charge 3 (connected to my phone in my pocket), but for some reason sometimes I get the GPS/mileage data, and sometimes I don't. It's really upsetting to finish a run and find out that the GPS didn't track the route. Especially when the watch itself showed me the distance when I finished, but when I sync the info it just doesn't show so it doesn't go to Strava either.

How can I make sure I will be getting the GPS data every time?

Thanks!

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @danidillen.

I understand how are you feeling and recommend trying the following if you are having problems with your GPS connection. 

REQUIREMENTS

Verify the following requirements; then try the troubleshooting steps if necessary.

• Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work. 
• Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings. 
• Make sure that phone is within 30 feet of your device.
• Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
• Make sure that your phone can identify your location and can track your location. For more information, see  How do I allow the Fitbit app to use my phone's GPS sensors?
• Confirm that the Fitbit app can run in the background on your phone and track your location.

TROUBLESHOOTING STEPS

See if GPS connects after each step

1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

Let me know the outcome. 🙂