Charge 3 HR Monitor not working after Firmware Update

[Cmcaro70]

I updated the firmware on my tracker yesterday and now the heart monitor is not working.  Any ideas what might be wrong?

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @Cmcaro70 Welcome to the community forums! 

Thank you for the information! This is a very odd behavior and I'd recommend checking if your Heart Rate setting is "On". This setting can be found on the Settings App on your Charge 3. To get instructions about how to navigate your device, please check: How do I navigate my Fitbit device?

If the Heart Rate is set to "On", I'd recommend performing a restart to your Charge 3 by following the steps in this help article: 

How do I restart my Fitbit device?

Hope this helps! 

[Cmcaro70]

Hi.  I checked the settings and the heart rate is set to on.  I also restarted the tracker and it's still not working.

Now the sleep tracker isn't working either, and the battery dies after 1 day.

Moderator Edit: Merged posts

[temporaldoom]

Does the Heart Monitor LED Flash, the green one one the unit? If not then it sounds like your Charge 3 is dying a slow death, this has happened a number of times to my partners device, the last one you could actually see condensation on the HR light lens so water had got into the unit.

You'll need to contact support for a replacement under warranty, if you're in the EU it's 2 years, elsewhere it's only 1 .....

[WilsonFitbit]

@Cmcaro70 Thanks for your reply! @temporaldoom Nice to see you around and I appreciate your great input! 

@Cmcaro70 as @temporaldoom mentioned, if the inconvenience persists, my best recommendation is that you please reach out to our Support Team for further assistance. They will be able to further review this and provide you with a prompt solution. You can contact them through chat or over the phone. Click here to get connected. 

See you around.