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Charge 3 Heart Rate not syncing

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‎04-04-2021 10:11 - last edited on ‎04-05-2021 04:22 by Fitbit Moderator

‎04-04-2021 10:11 - last edited on ‎04-05-2021 04:22 by Fitbit Moderator

Charge 3 working fine apart from heart rate. Shows fine on the Fitbit itself but not syncing on the app. Constantly shows 58bpm. Tried logging out of app, force quit app, restarting charge 3, turning off Bluetooth, switch off phone, turn on Bluetooth then log back into app. Still won't sync heart rate. Everything else syncs fine. Any ideas?

 

 

Sorted by the tech team 👍

 

 

Moderator edit: subject for clarity/merged posts

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‎04-05-2021 04:25

‎04-05-2021 04:25

Hello @Rufus1690 Welcome to the community forums! Thank you for the information and for the troubleshooting steps you've tried prior to posting and contact our Support Team! 

 

I'm glad to know that the inconvenience is now sorted and I hope you can continue tracking towards your fitness goals! If you have any additional questions, I suggest you to contact them back and they will be glad to continue working on your case. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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