help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 No screen image just bright dots on RHS

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2020 06:08 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

‎07-21-2020 06:08 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

Last week my screen display was flickering on left hand side, quite badly. I tried short and long resets and a clock face change. Screen improved for a short time but the flickering kept reoccurring. Yesterday when I connected the cable I got a crazed pattern across the screen, once disconnected I only get bright dots down the right hand side. It will vibrate when trying to reset but it will not carry out the reset. Still logging activity to phone but screen is useless. Firmware version is 1.63.5, last updated June 10 2019.

I have had this device for about 8 months, no previous issues, no damage. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-22-2020 18:58

‎07-22-2020 18:58

Welcome to the Fitbit Community @Debcra.

 

I'm sorry to hear that your Fitbit Charge 3 display is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

 

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes