Charge 3 blank screen

[jadynca]

I have had my Charge 3 for over a year and a half, recently it wouldn't sync to my phone (iPhone 8). After failed attempts to reboot it, I deleted it from my phone's devices, planning to add it back, but it wouldn't show up.

Within a few hours, the screen went black and won't come back on. I have tried charging it and restarting it, but it hasn't helped. The button either doesn't work, or works too well (holds a constant vibrate if I try to press the button, but now doesn't work at all).

I was wearing it while out in the sun for the entirety of last weekend, and after that is when it started to get wonky. Sun/heat damage? (Mind you, I live in Minnesota so it's not like it was 120 degrees)

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @jadynca.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.