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Charge 3 Not Mapping Walks

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‎01-29-2023 09:04 - last edited on ‎02-01-2023 17:27 by Moderator Alum

‎01-29-2023 09:04 - last edited on ‎02-01-2023 17:27 by Moderator Alum

Charge 3 used to show a map of my exercise walks, then it stopped and only shows my average HR.

 

Moderator Edit: Clarified subject

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‎02-01-2023 17:32

‎02-01-2023 17:32

Hi there @deltonabill, it's good to have you in the Community.

 

I appreciate the information shared and troubleshooting steps performed. Please verify you have the latest Fitbit Firmware and OS of your mobile device, then restart your device.

 

Environmental factors including tall buildings, dense forest, steep hills, and thick cloud cover can interfere with your tracker's ability to connect to GPS satellites. If your tracker is searching for a GPS signal during an exercise, you’ll see “ connecting” appear at the top of the screen. If Charge 4 can't connect to a GPS satellite, the tracker stops trying to connect until the next time you start a GPS exercise. For best results, wait for Charge 4 to find the signal before you start your workout.

 

Also check these articles, How do I use GPS on my Fitbit device? and  How do I use Google Maps on my Fitbit device?.

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