Charge 3 Not Vibrating

[bswell36]

My charge 3 stopped vibrating. I’ve checked DND and Sleep. Not the problem. I’ve held down the button while it’s on the charging cord for 15 seconds. Didn’t fix it. Also the alarm doesn’t go off either. It is synced because it keeps all my stats on the phone including sleeping statistics. Is it just plain broke?

[EdsonFitbit]

Welcome to the Fitbit Community, @bswell36.

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

In addition to the regular restart, you can also perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If your Charge 3 still doesn't vibrate, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.