help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 SE: Serious battery drainage problem

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-20-2020 06:57 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-20-2020 06:57 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

I received my FitBit Charge 3 SE last Thursday and I've been using it for four days now. It worked perfectly and I love the features (which is why I bought it), however...

 

I charged my device yesterday the first time since it was on around 45% battery after 2,5 days usage. Today I got a low battery alert around 2pm, the charge had lasted only for 26 hours? Then I charged it again and decided to reboot it because I found a suggestion to do that from another thread in this forum. Well, the charge dropped from 100% to 90% within 5 minutes. What is this?

 

I absolutely love the device but I'm pretty sure that the battery shouldn't be this bad only after using it for four days. I have been charging it by using my old iPhone's USB charger, it's the only USB charger I have at the moment. I've already contacted the store where I bought this device from and asked if the warranty could help me or if I could change this to another product from another producer. I haven't yet decided what to do but I'm really disappointed and it seems that this is a really common problem. Please help me!

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎04-20-2020 07:01

‎04-20-2020 07:01

My battery never last more than a few hours. I just got it yesterday and it died twice already...so disappointed. Ugh. 

Best Answer
0 Votes

‎04-20-2020 07:36

In response to AmandaM1013

‎04-20-2020 07:36

I have had mine for over two years and all of a sudden it’s having battery issues. I think it was a software update that is killing all the batteries. Hopefully they will get this fixed soon. See how so many people are having the same issue all this week? Crazy

Best Answer
0 Votes

‎04-20-2020 08:21

In response to Wineohmy

‎04-20-2020 08:21

A software update could actually explain this since this problem is so common and it seems to have appeared recently (as you said, all this week). I hope that they would come up with a new update that would fix this because I really don't believe that all of these devices would become faulty at the same time.

Best Answer
0 Votes

‎04-20-2020 08:36

In response to emmalinnda

‎04-20-2020 08:36

So I just got off the phone with support. They say there hasn’t been a software update for the charge 3. I’m in the process of doing a battery test.


Toni Bertucci Ashe
Pinnacle Imports
816.500.8292
wineohmy@gmail.com
Best Answer
0 Votes