Charge 3 Screen Blank

[Npatrick]

I woke up this morning to my alarm on my fitbit. But later realized the screen is black. All the functions seem to be working if I look at the app. But I can't check anything on the device itself. I have already tried resetting and changing the clock face (which has worked in the past). Any suggestions? 

[OLuena2017]

My has gone black after the update a month ago. I thougth it was a isolated problem bur found this week that a lot of fitbit users as the same problem.

[PAW20]

Me too .   Resetting is mot working. 

[sz514n]

I just noticed the exact same thing this morning.  I received a message that my battery was low last night, so I recharged it.  This morning when I woke up, I thought it was odd the screen was still blank.   So I thought I'd just try recharging at work.   When looking at my app though, it said it was charged 100%, but my screen is completely black.   So would love to know what's going on too.  

[sz514n]

I just contacted customer support directly via online chat.   Based upon numerous other posts with the same issue, I think it's a defect issue.   However, they're going to have their warranty customer service folks review and send me an email within a couple days with my warranty options. 

I tried the long restart (holding button for 15 seconds), short restart (8 seconds) and changing the clock face.   Device vibrates and syncs with my phone app, and even vibrates when I get a call or text.  But screen is still completely blank.     I recommend contacting online chat if you've tried all the same and it's still not working.   If enough of us report directly to customer service, hopefully the warranty folks will get this isn't a random issue.   Best of luck all. 😊

[Npatrick]

Thanks for the information @sz514n . I will do the same and contact Customer Support then. 

[sz514n]

Sadly I'm not thrilled with their offer of only 35% off the purchase of a new device and I can't even use the discount on the newest models.   First, since it's obvious there are so many of us having this same sudden issue, it's an obvious defect issue on their end, not just all of us having some wear and tear issue.  Then to be given a discount that can only be used on an older model fitbit is unnerving.   Why would I buy an older model that's been sitting around for a few years when there are better versions out there.   I know 35% off something is better then nothing...but I'd rather they give me a credit of worth 35% of the value of a new Charge 3 to be used towards ANY fitbit so I don't get stuck with an old outdated model that probably still has kinks.   Just my 2 cents.   Good luck with your resolution.  

[Tybee]

They should let you buy any of the watches with the 35% discount. I was offered 35% on any model. I went from Versa to Versa 2 and I would call and talk to someone else and see what they say.

[SunsetRunner]

They did the exact same thing to me. And apparently its other older models too that are having an issue. Apparently they will only replace a watch outside of warranty if you reach out to media and complain enough...im waiting for black Friday to get a deal on garmin or Samsung..fitbit is out in my books.

Moderator edit: content 

[sz514n]

If you go back, you'll notice they limited the models you saw after you clicked on the link in the email, the Versa 3 and Sense aren't included on the 35% discount promo page.  There might be others, but when I tried to click the Versa 3 or Sense, it told me I would be taken out of the special 35% promotion page.   I tried it and yup...definitely no discount offered on them.    Why would I want to buy the Versa 2 when its already been updated to a 3?

[eodglas]

Same issue with a blank screen after the last update. With all the reports on this identical issue it had to have something to do with the update. Hoping customer service is paying attention to this and develop a fix, if not I’m done with Fitbit.