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Charge 3 Screen is bouncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-19-2021 20:02 - last edited on ‎03-20-2021 08:19 by Fitbit Moderator

‎03-19-2021 20:02 - last edited on ‎03-20-2021 08:19 by Fitbit Moderator

My device's screen turns on and vibrates without me pressing the side button. I've tried rebooting and restarting the device but once removed from the charging station the screen does its own thing, turning on by itself every 5 seconds. I just did the update and it started after the update. It also isn’t accurately reading my HR or active minutes

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎03-20-2021 08:21

‎03-20-2021 08:21

Hello @bunkerj Welcome to the community forums! Thank you for the information and for the troubleshooting steps you've tried prior to posting! 

 

I was able to see that you have reached out to our Support Team. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case.

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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‎03-20-2021 09:53

In response to WilsonFitbit

‎03-20-2021 09:53

My screen is still bouncing. Tech support gave me a discount to buy a new device because it sounds like mine is dying. Little frustrated because it is not that old.

Sent from my iPhone
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‎03-20-2021 18:34

In response to WilsonFitbit

‎03-20-2021 18:34

My charge 3 is doing the same thing. Have tried all the troubleshooting. Very frustrating!

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‎03-25-2021 06:46

In response to VBel

‎03-25-2021 06:46

@VBel Welcome to the community forums. 

 

Thank you for the troubleshooting steps you've tried prior to posting. I'm sorry for this experience. If restarting your Charge 3 didn't work, my best recommendation is to contact our Support Team. Click here to get connected. 

 

@bunkerj I apologize for the inconvenience. Note that our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. If your Charge 3 is no longer under warranty, a discount is being offered. For more information, please check: 

https://www.fitbit.com/global/us/legal/returns-and-warranty

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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