Charge 3 Screen is too dim

[MSeivert_13]

Hello,

Within the last week or so, my FitBit Charge 3 display has gone a little dim.  After checking around for similar problems and attempting those fixes (brightness settings, reboot), I still can't seem to solve the issue.

The dim band stretches across the center (so mainly over the time display), before expanding at both sides and making it impossible to read outdoors in sunlight [though it was hard before too].  Imagine it in three columns, only the middle one is truly displaying well, and even the middle row there is dimmer than it used to be.  Could this be firmware?

Thanks for any assistance.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @MSeivert_13. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've followed. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

In regards with your question, I'd like to let you know that I'm not sure if it could be related to the Firmware, but take into consideration that there hasn't been a Firmware update recently; therefore, we can't confirm whether the inconvenience is associated with it. 

See you around. 

[mseyffert]

I've had the exact same problem for the past couple of weeks.. just like you mentioned the three columns and only the middle one is displaying well but not good enough and the side columns are very very dim. It's really hard to see the time or fitness activity or anything if I'm outside.

Did you find a way to fix it? 

Thank you, 

[MSeivert_13]

I'm sorry to state that I couldn't get anything to work...  In fact, it's gotten worse.  But there's news anyways.  Following the suggestion of the above poster, I contacted FitBit support staff, and they took me through other steps to attempt the fix.  Maybe that's the best means for yours also!

[Be prepared though, I "solved" it by purchasing the newer Charge 4.  You might be in warranty, or not, which would affect the solutions open to your tracker.]

Best of luck!

P.S.: Intriguing that our last names are similar-ish!  🙂

[WilsonFitbit]

Hello @mseyffert. Welcome to the community forums. @MSeivert_13 Thank you for your reply and input. 

@mseyffert I'm sorry for the experience and thank you for the detailed information. As suggested on the post above, if you've followed the recommended tips and the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

As mentioned before, you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

@MSeivert_13 I also appreciate your help in contacting our Support Team. I was able to see that you reached out to them and they were able to provide information and assistance. 

Please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around. 

[Jsiciliano]

I too am having the dimness problem and have already contacted support which resulted in just a discount offer to purchase a new one. What I just don't understand is why that is all that is being done? It is clearly a system issue, not fault of all us users. 

Moderator edit:  format

[WilsonFitbit]

Hello @Jsiciliano. Welcome to the community forums. 

I'm very sorry for any inconvenience caused and thank you for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

In regards with your question, as mentioned on a post above, replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

On a side note, I was able to confirm that you reached out to our Support Team and they were able to provide information and assistance. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

See you around. 

[Ladyh25]

Hi ya

The problem has existed for me since early 2020 and it’s a permanent problem that won’t & can’t be fixed. All Fitbit will do is offer you a discount on a newer model. 

[WilsonFitbit]

Hello @Ladyh25. Welcome to the community forums. 

I'm sorry for any inconvenience and thank you for taking the time to provide your feedback. At this time, I'd like to let you know that if the tips suggested here don't work, our recommendation is to contact our Support Team for further assistance. 

Also, please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around.